Cancellation / Refund Policy

Grievance Redressal Policy

Ressy strongly believes in a sincere and transparent approach to its users. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery.

Ressy’s policy on grievance redressal follows the under noted principles.

  • Ressy’s users are to be treated fairly at all times.
  • Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
  • Users are informed about the channels to escalate their complaints, concerns and grievances within Ressy and their rights if they are not satisfied with the resolution of their complaints.
  • Ressy will take care of all complaints efficiently and fairly as they value each user.
  • All employees at Ressy must work in good faith and without prejudice to the interests of the users.

Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Ressy. They can give their complaint/ feedback in writing, email, or on Ressy.com. If user’s grievance is not resolved within the given time or if they are not satisfied with the solution provided by Ressy, they can approach the Tiered Grievance Redressal Mechanism provided by Ressy.

How to reach Ressy

Level 1:

  • You can write to Ressy at contact@ressyapp.com
  • You can even reach out to Ressy on Facebook, Twitter or Google+. You can put your grievances on these online pages

Level 2:

Write to:
Grievance Officer
Ressy Technology Pvt Ltd.
303-B,third floor,centriole mall,
ITI Road,Above starbucks,Aundh.
Pin code :411007